Questions About Enrollment or Programs?

If you’re exploring online learning options for yourself or your child, we’re here to help! Whether you’re a high school student, an adult learner returning to school, or a parent looking into online education, you can find answers across our site — or reach out for personal guidance.

📨 Email the Admissions Office:
admissions @ northgateacademy.com

Start With These Helpful Pages:

• Tuition and Payment Options – Get transparent pricing with no hidden fees
• How Online School Works – Learn about our self-paced, flexible learning model
• Accreditation & Recognition – Understand what makes our diploma nationally recognized
• School Choice & Vouchers – See if you qualify for a state-funded program that may cover your full tuition
• Read Our Blog – Get tips for student success, parent guidance, program spotlights, and updates on online learning trends

Visit the ExcelEd Resource Center

Looking for answers to common questions, student tips, or deep dives into how online high school works?

Visit the ExcelEd Resource Center — our growing knowledge base

🎓 Available Records & Document Services for Students and Graduates

Students and graduates can request the following items through the School Store in Learn Stage:

Transcripts & Diplomas

• Transcript Fee – USA Shipping Only – $12
• Transcript Fee + International Shipping – $12
• Transcript Enhancement Fee – $25
  For changes or updates to a standard transcript (e.g., name/date corrections).
• Diploma Reprint Fee – $30
  Does not include the free diploma issued at graduation.
• Diploma + Hard Cover Case – $50
  Also excludes free graduation-issued diploma.

Apostille & Shipping Services

• Apostille Fee – USA Shipping Only – $200
  (Includes 1 certified transcript and 1 certified diploma)
• Apostille Fee + International Shipping – $300
• International Shipping Fee (Standalone) – $100

Other Services

• Resend Returned Mail Fee – $15
• Proof of Enrollment – General Request – Free
• Social Security Form Completion Request – Free
  (Email required separately to ndrilling @ excelhighschool.com)

If you need an official transcript, please place your order through Parchment. (Instructions are provided in a separate section below.)

Requesting Official Transcripts Online

If you’re applying to a college, employer, military branch, or licensing agency, please use our secure online transcript service:

🔗 Request Official Transcript via Parchment

Parchment ensures fast, secure delivery of digital or printed transcripts to colleges, employers, and institutions nationwide.

Current Students: Get Support in Learn Stage

If you’re a current student, the quickest and easiest way to get support is by submitting a Help Desk ticket in Learn Stage.

The Help Desk connects you with the right support team based on the issue you select. This ensures your request is routed and answered as efficiently as possible.

You can use the Help Desk if you:

• Need academic support, like help with an assignment, quiz, or course content
• Want to talk to a coach (Excel doesn’t assign individual teachers — support comes from our team of academic and success coaches)
• Have questions about your grades or progress tracking
• Need help accessing a course, submitting work, or navigating your dashboard
• Have account issues, like enrollment questions, login problems (if already logged in), or profile updates

📌 Make sure to choose the right department when submitting your ticket — like Academic Support or General Support — and include as much detail as possible.

Interested in Partnering With Excel Education Systems?

Excel High School welcomes partnership inquiries from colleges, school districts, nonprofit organizations, libraries, and workforce development centers. We offer flexible, accredited solutions that meet the needs of diverse student populations.

📨 Start the Conversation
partnerships@northgateacademy.com

Common Partnership Opportunities

Higher Education Institutions:  Interested in creating a bridge from high school to your institution? Let’s talk about articulation agreements, dual enrollment pathways, or MOU-based collaborations to support your incoming students.

Libraries, Nonprofits, and Workforce Organizations: Our nationally recognized Adult High School Diploma Program is available for sponsorship through workforce boards, libraries, foundations, and community organizations. This is an ideal alternative to the GED® for adult learners who want a real diploma.

Public & Charter High Schools / ISDs: Partner with Excel High School to support dropout prevention and recovery efforts. Our flexible, online platform helps schools serve students who are credit-deficient, disengaged, or in need of an alternative path to graduation.